2.6 How to Communicate More with Your Visitors

2.6 How to Communicate More with Your Visitors

Introduction

One of the best practices of owning an e-commerce business is to always have a one-click communication service enabled on your store’s front. Such feature could include one or all of your business’ communication channels (e.g. Email, Phone, WhatsApp, Facebook Messenger, Live Chat…etc) and the internet offers many free and paid services that enhance the communication between you and your store’s visitors.

Live Chat:

By adding a Live Chat service on your store, you will be able to offer instant support and get an instant feedback from your customers. There is a wide range of Live Chat Services available throughout the internet like Olark, Tawk.to, LiveChat and many more.

One of the free available Live Chat Services is Tawk.to. If you wish to go with Tawk solution, you can set it up in your store in less than 2 minutes, you can simply sign up for an account and follow the below steps:

  • After you are done signing up and verifying your email address for your Tawk.to account, you will receive a small JavaScript code in your email inbox called a Property Chat Code

GW.2.7.1

tawk_property_code

  • Copy the Property Chat Code and go to your store’s Admin Panel
  • Go to System > Configuration
  • Under General section, click on Design and then expand Footer section
  • Paste the Property Chat Code in Miscellaneous HTML content section
  • Please make sure you don’t copy the code inside any existing code, make a new line after or before any existing code before you insert the code
  • Click on Save Config

GW.2.7.2

footer_configuration

 

  • Refresh your home page and start receiving live chat notifications from your store’s visitors

GW.2.7.3

tawk_outcome

 

Message Us Button:

If you are using multiple communication channels, like Facebook Messenger, Whatsapp, SnapChat, Telegram or even SMS in order to stay in touch with your customers or if you wish to start using this approach in your business, you can easily add a small widget to your store’s footer that will enable your visitors to contact you with a click of a button. Please follow this Article to know more about how to add Message Us button to your store.

Landing Page Popup Window:

One of the fastest ways to grow your store’s subscribers list and to increase your conversion is by applying a popup window on your store’s landing page when customers visit your store. There are many digital marketing services that offer popup feature that can be easily added to your store’s front. To read more about this topic, please go to this Article

Outcome

By end of this article, you should be able to add more communication channels between you and your store’s visitors by adding a Live Chat service, Message Us Button and/or a popup window to your online store.


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